Shipping policy

Shipping is an integral part of our commitment to delivering your custom rug with care and efficiency. Here is an overview of our shipping policy:

1. Order Processing Time: Once you place an order, our team will begin processing it promptly. For made-to-order products, please allow 1-5 weeks for us to create and prepare your custom rug for shipment. For available products, processing will already be finished you will simply have to wait on shipping. We strive to complete this process as quickly as possible while ensuring the highest quality.

2. Shipping Methods and Delivery Time: We utilize reliable shipping carriers to deliver your custom rug safely to your doorstep. The estimated delivery time depends on your location and the shipping method selected during checkout. Generally, you can expect your rug to arrive within 1-2 weeks upon processing.

3. Shipping Costs: Shipping costs may vary depending on the size, weight, and destination of your custom rug. The shipping fees will be calculated and presented to you during the checkout process. We aim to provide fair and transparent shipping rates.

4. Order Tracking: Once your rug is shipped, we will provide you with a tracking number to monitor the progress of your shipment. You can use this tracking number on our website or the carrier's tracking platform to stay updated on the delivery status.

5. International Shipping: We currently do not offer international shipping.

6. Packaging: We take great care in packaging your custom rug to ensure its protection during transit. Our packaging materials are designed to safeguard the rug from damage.

If you have any questions or require further assistance regarding our shipping policy, please feel free to reach out to our dedicated customer support team at [contact details]. We are here to assist you throughout the shipping process and ensure a smooth delivery experience.